IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying IBM Multivendor Support Services (MVS) to maintain hybrid IT infrastructures located on-premises or off-premises (including data centers, private clouds, public clouds, connected devices and more)-with orchestration among the various platforms. The purpose of the study is to provide readers with a framework to evaluate the potential financial impact of IBM MVS on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester surveyed 286 organizations with experience using IBM MVS.